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FAQs


Each plant has its own needs and care requirements, which we have set out for you on each product page. If you are having any specific issues or want any additional tips, then please feel free to get in touch with us!




We hold good stocks of plants in our purpose-built glasshouses and we are committed to our fast and efficient dispatch programme. We aim to dispatch next day, which means that your order will be dispatched one working day after you place the order. This will then be delivered the following working day with an additional 1 working day for offshore addresses. However, some items may have additional processing time if we are waiting for stock. Please contact us via email or telephone if you want to find out for a specific plant.




Delivery charge is £5.95, and free for orders over £50 to mainland UK and £24.95 offshore UK. There is no minimum order value.




We care about our products a lot and we do our best to ensure that they arrive in the best condition. However there is a chance of damage during delivery. If this has happened please contact us with clear photographic evidence of the damage and we will help you.




We are constantly working on expanding our range, but at the moment we only stock what is on the website. However, if this is for a bulk order enquiry please email us on hello@foli8.co.uk to discuss further.




Yes! To do this, there is a 'cart notes' box at the bottom of the checkout page in which you can specify a note for the recipient. We will print it on a card for you and include it in the order.




On each product page is a section about how to care for your plant near the bottom of the page. If you require further help, or have additional questions, please email us on hello@foli8.co.uk and we will get back to you.




We deliver to all parts of the UK except Ireland, and some parts of the outer Hebrides. Off-shore postcodes may have an additional shipping cost which will be calculated automatically at checkout.




Yes we use a courier company, DPD, who are carbon-neutral. If you want more information about DPD's Corporate Social Responsibility, you can read more on their website.




We require photographic evidence of all damages from transit within 24 hours of delivery. Please email clear photographic evidence to hello@foli8.co.uk and we will send a replacement.




Please specify in the 'cart notes' box at the bottom of the checkout page the date you would like the plant to be delivered, and we will try and schedule delivery for the specified date. Please note, we cannot do specified deliveries over weekends or Bank Holidays.




Our plants come in 100% compostable coir pots, which you can plant into compost whilst in the coir pot, and the pot will decompose over time. For more information please visit our blog page.




We can provide desk plants for all offices. If you are requiring a maintenance service, please contact our sister company, Planteria Group, on enquiries @planteriagroup.com and they will be in touch.



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